Too few cookies were found with Cookie Scanner
Cookie Scanner is a tool that is designed to scan a website generate a report with all cookies used on that website.
We constantly update and improve the Cookie Scanner, however, there might be cases when Cookie Scanner might fail to scan the website properly. This might result in fewer cookies found on the website, or no cookies found at all.
This guide will help you to troubleshoot the problem and find out why Cookie Scanner fails to find the cookies. So, let's take it to step by step.
Check the report and see how many pages were found. If more than one page was found, go straight to the next chapter.
Zero or one page scanned
1. Proper domain?
Check the domain you are scanning. Is it actually the same that your browser address bar shows when you enter the website. In case there are redirects from one page to another, Cookie Scanner might fail to follow those properly. You should always scan the final URL that is shown in the address bar when you visit the website.
2. Scan with HTTP/HTTPS
Try scanning domain name with HTTP/HTTPS: protocol and www/no-www. Check the exact URL of your website in your browser address bar. Cookie Scanner is smart enough to detect if your website uses HTTP or HTTPS, but it's always better to indicate this yourself. You can test scanning as many times as you need on the front page of Cookie-Script.
3. Check firewall
Make sure your website or hosting provider does not block Cookie Scanner. Due to technical reasons, there is no static IP address for Cookie Scanner that you could whitelist right now. Contact our support team if you think requests from Cookie Scanner might be blocked by your hosting provider or firewall.
Make sure your website is shown properly for Cookie Scanner geolocation. All requests from Cookie Scanner are coming from the Netherlands (Amsterdam).
All pages scanned, but missing some cookies
1. Validate with "fresh" browser
Make sure you are checking cookies in a "fresh" browser. That can be a new incognito browser instance or you have cleared all cookies in your browser before checking. This is important since your browser shows all cookies coming from a related website. For example, you have used different Google services and then visited your own website which only has Google Analytics installed. You will see all cookies related to the google.com domain, even if they were not placed by your website, but by a previous session in some Google service itself.
2. Disable other cookie banners
Check if you are currently using any other cookie consent solutions. While Cookie Scanner works perfectly with installed Cookie-Script Banner, it might have trouble with other cookie banners that can block cookies. Disable any other cookie banners before scanning the website.
3. Interactive cookies
Cookie Scanner does not perform any interactive actions, like adding products to the basket or submitting forms. If those actions result in some new cookies being added, Cookie Scanner cannot pick them up during the scanning process. You should add those cookies to the cookie report manually.
In case you are still facing problems with finding all cookies on the website, contact our support team and we will investigate the issue.